Effective Date: June 2, 2025
Last Updated: June 2, 2025
At Home Service BC (“we,” “our,” or “us”), accessible from https://homeservicebc.ca, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
1. What Personal Information We Collect
We collect the following types of personal information when you interact with our website or services:
- Contact Information: Full name, phone number, email address, mailing address.
- Service Information: Details about service requests, service provider profiles, availability, and job history.
- Payment Information: Billing details (processed securely via third-party providers; we do not store credit card numbers).
- Website Data: IP address, browser type, device information, referring URLs, pages visited, and cookie data (for analytics and functionality).
2. How We Use Your Information
We use your personal information to:
- Respond to inquiries and provide requested services.
- Match customers with appropriate service providers.
- Facilitate scheduling, communication, and transactions.
- Improve the functionality, security, and user experience of our website.
- Comply with applicable laws and regulatory requirements.
3. Consent
By using our website and services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.
You may withdraw your consent at any time, subject to legal or contractual obligations. To do so, please contact us (see Section 9).
4. How We Share Your Information
We may share your personal information in the following limited circumstances:
- With service providers you are matched with through our platform.
- With third-party partners that help us operate our website (e.g., analytics, payment processors, hosting).
- When required or permitted by law (e.g., to comply with a subpoena or government request).
- In the event of a business transaction (e.g., sale, merger, or acquisition), in which case you will be notified before your information is transferred or becomes subject to a different policy.
We do not sell or rent your personal information to third parties for marketing purposes.
5. How We Protect Your Information
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, or misuse. While we strive to protect your data, no transmission or storage system can be guaranteed to be 100% secure.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Analyze website traffic and usage patterns.
- Store preferences and session information.
- Improve website functionality.
You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features on our site.
7. Third-Party Services
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.
8. Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete. To request access or correction, please contact us using the details in Section 9. We may require verification of your identity before responding.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact:
Contact Us
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically.
By continuing to use our website, you accept the terms of this Privacy Policy.